We MUST receive eligible returns within 14 days of the date you received your package. Returns are eligible for store credit ONLY in the form of a discount code. We do not issue store credit for shipping charges, ONLY for the item that was purchased. If we receive your return after the 14 day grace period we will refuse your package from the carrier.
We do not offer refunds or exchanges. The only time we offer refunds is if there was a defect with your order, and/or if the issue was our own fault.
To be eligible for store credit, your item must be unworn and in the same condition that you received it. No makeup stains, any stains, holes, and/or perfumes. All tags must still be attached (if applicable.)
Non-returnable items include:
-Any marked down items and any TODAY ONLY Sale items.
-Vendor Show Sales ( Anything that has been purchased at our vendor shows are FINAL SALE.)
RUSH ORDERS: If your order has a TAT and you need it sooner than the TAT- there is a $10 RUSH FEE. This fee will be invoiced to you- we will not process your order unless this invoice has been paid. You need to state in the notes at checkout that you need this as a rush order and when you need it by. NOT all made to order items can have a rush order. Please email or message us on our social media platforms to get clarification if your specific item can be rushed!
Orders returned to us due to incorrect customers address: If we receive a return due to customer entering the incorrect address at checkout. There will be a $8 invoice sent to customer to reship the item. (U.S. customers only. If a return comes from from a different Country- customer will pay exact postage to resend the package.) We will notify customer that their item was returned to us. Once the invoice is paid, we will then reship out the order.
Due to frequent changes in inventory we do not offer exchanges. You may use your store credit from 3 months of the date it was issued to you.
Damaged/Missing Item (s):
If you receive your package and there is a damaged item, you MUST contact us within 24 hours of date received to inform us of the damage and we will then direct you to the next steps in correcting your order. After the 24 hour time frame is over, your order is complete. After notifying us of the defected item, we will then issue you a return label to send the item back to us. We MUST receive the defected item within 14 days of the date you received the return label. If we receive the defected item after the 14 day period, we will refuse it and your order will become null and void.
If you receive a missing item, you MUST contact us within 24 hours of date received to address the missing item and for your package to be resolved.
Shoe Boxes: If you are returning shoes, they MUST be returned to us in an additional box or bag. DO NOT use the original shoe box to send them back or we will refuse the return item! For example: Put the shoes into the original shoe box they arrived in, and place them in another box or bag. DO NOT tape shoe box!! This is for resale purposes. If original shoe box as been altered (tape, labels, etc ) when sent back to us, they will be marked refused and sent back to you and no store credit will be issued. They MUST be returned to us the same way you received them.